AiroSpark is dedicated to helping our customers get the most from our services. Please look below at the different services for specific support instructions. For general support requests, please email support@airospark.com and a support ticket will be generated automatically.
The cloud and data center operations team is available 24X7. The most efficient and convenient way to contact this team is via the AiroSpark Customer portal below, as this enables us to track your conversation and quickly pass your enquiry on to the most relevant member of our team. Support by email is equally efficient.
Local: (703) 705-9775
Cloud Support Email: support@airospark.com
All support ticketing is handled through our Customer Account Portal: https://accounts.airospark.com
Here customers can open, reply and fully manage support tickets. Tickets submitted by email are automatically loaded into our support ticketing solution, so that a complete history of communication is kept.
Remote support direct to your device is possible with our Quick Connect secure remote access tool. Visit the following URL then have the support team member assisting provide you with the Quick Connect ID.